31 ph Privacy Policy

1. Who We Are and What This Policy Covers

31 ph is a mobile gaming and entertainment platform operating in the Philippines. This Privacy Policy explains what personal information we collect from you, how we use it, who we may share it with, and what rights you have over your own data. It applies to everyone who visits our website, creates an account, or uses any feature of the 31 ph platform. By using our services, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, the details in this document are your starting point.

2. Information We Collect

We collect personal information that you provide directly when you register, verify your identity, or contact our support team. This includes your full name, date of birth, email address, mobile number, and payment details. We also collect information automatically when you use the platform, such as your device type, IP address, browser, and in-app activity logs. Identity verification may require you to submit a government-issued ID or other supporting documents as required by Philippine regulations. We only collect information that is necessary to provide our services, keep your account secure, and comply with applicable laws.

• Registration details: name, date of birth, contact information
• Payment information: transaction records in Philippine pesos (PHP)
• Device and usage data: IP address, browser type, session activity
• Verification documents: as required for identity checks

3. How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals, verify your identity, and deliver the gaming experience you expect from 31 ph. We also use your information to detect and prevent fraud, comply with anti-money laundering obligations, and respond to support requests. Where you have opted in, we may send you updates about promotions or platform features relevant to your activity. We do not use your data for automated decision-making that produces legal effects without human review. All data processing is carried out on a lawful basis under applicable Philippine data protection law.

4. Sharing Your Information

31 ph does not sell your personal data to third parties. We may share your information with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and IT infrastructure providers — under strict data processing agreements. We may also disclose your data to regulatory authorities, law enforcement, or courts when required by Philippine law or a valid legal order. Any third party that receives your data is required to handle it securely and only for the specific purpose for which it was shared. We review our third-party partners regularly to ensure they meet our data protection standards.

5. Data Retention

We keep your personal data for as long as your account is active and for a period afterwards as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet anti-money laundering requirements. When data is no longer needed, it is securely deleted or anonymised. You may request deletion of your account and associated data at any time, subject to our legal retention obligations. Requests for data deletion can be submitted through our support channels.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of2012, you have the right to access, correct, and request deletion of your personal data held by 31 ph. You may also object to certain types of processing, request that we restrict how we use your data, and ask for a copy of your data in a portable format. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by law. We are committed to making this process straightforward and will guide you through each step if needed.

7. Cookies and Tracking Technologies

31 ph uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players use the platform so we can improve it. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us identify which features are most useful and where players encounter difficulties. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect your experience on the platform. We do not use tracking technologies to serve third-party advertising or share your browsing behaviour with ad networks.

8. Security of Your Data

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission, secure storage systems, access controls, and regular security reviews. Our team is trained to handle personal data responsibly and access to player data is restricted to staff who need it to perform their role. While no system can guarantee absolute security, 31 ph takes every reasonable precaution to keep your data safe. If a data breach occurs that is likely to affect your rights, we will notify you and the relevant authorities as required by Philippine law.

9. Children's Privacy

The 31 ph platform is strictly for adults aged 21 and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the legal age. If we discover that a minor has registered an account, we will close it immediately and delete all associated data. Parents or guardians who believe a minor has accessed our platform should contact our support team right away. We take age verification seriously and apply checks during the registration process to prevent underage access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, the "Last updated" date at the top of this page will be revised. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the 31 ph platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, our support team is available to help clarify.